Our Policy

Return Policy

Damages & Shortages

Any order discrepancies must be reported within 48 hours of delivery. All orders leave our warehouse in good condition. If your boxes appear to be opened, re-taped, damaged, or tampered with in any way, you must keep the original boxes and file a claim with the carrier. If your order arrives in good condition but contains damages, shortages, or overages, please contact a Customer Service Representative to file a claim. If it is the fault of Vape Wholesale, any damaged or shorted merchandise will be credited or reshipped at our expense. In the case of overages or incorrect merchandise, Vape Wholesale  will arrange for return shipping

Goods can be exchanged or returned within 15 days of the Invoice date.

Only manufacturer defects or items damaged during shipping will be authorized for full credit. Damaged or missing items must be reported within 24 hours of delivery. All other products may be returned to Vape Wholesale  within 15 days from invoice date. Unless the fault of Vape Wholesale, all returned items will incur a restocking fee of 10%, and the customer will responsible for any shipping charges. Unauthorized returns will not be credited or reshipped.

 

 

Restocking Fees

Vape Wholesale reserves the right to charge a 10% restocking fee on all items being returned. Please make sure that you thoroughly go over your order during the order review section of the checkout, in order to avoid any problems.

 

Taxes 

Vape Wholesale Atlanta is not responsible for local and state tobacco and nicotine taxes. 

Illinois customers must add tobacco tax to any order